Emotional Intelligence at Work: Why Does It Matter?

THE emotional intelligence at work It is a skill that is becoming increasingly valued in the corporate environment.

In a world where technical skills and specialized knowledge are often seen as the main criteria for selection and promotion, the ability to manage emotions and relationships emerges as a competitive differentiator that can determine the success or failure of a career.

But why the emotional intelligence at work is so crucial? The answer lies in how this competence influences not only individual performance, but also team cohesion and organizational effectiveness.

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What is emotional intelligence?

Emotional intelligence refers to the ability to recognize, understand and manage one's own emotions, as well as perceive and influence the emotions of others.

In the workplace, this skill manifests itself in the way professionals deal with stress, resolve conflicts, make decisions and interact with colleagues and superiors.

Contrary to what many may think, emotional intelligence is not an innate and immutable skill; it can be developed and improved over time, through conscious practice and self-knowledge.

A study conducted by TalentSmart revealed that 90% of high-performance professionals have a high level of emotional intelligence.

This finding is a clear indication that while technical skills are important, they alone do not guarantee success.

Professionals who are emotionally intelligent are able to navigate more effectively through the complexities of human interactions in the workplace, which translates into better decisions, greater productivity and healthier relationships.

The influence of emotional intelligence on professional performance

THE impact of emotional intelligence on professional performance is significant.

Professionals who have this skill tend to be more resilient, adaptable and capable of solving problems effectively.

In dynamic work environments, where changes are frequent and pressures are constant, the ability to manage emotions and remain calm is essential for making sound decisions.

When we look at leaders who demonstrate high levels of emotional intelligence, we see that they are not only able to manage their own emotions, but they are also able to positively influence their team members.

This results in a more harmonious and productive work environment.

According to a survey carried out by Gallup, employees who work under the leadership of emotionally intelligent managers are 63% more engaged.

This engagement, in turn, leads to greater productivity, lower employee turnover and, consequently, better financial results for the company.

The following table summarizes how emotional intelligence can impact different aspects of job performance:

Emotional intelligence as a pillar of organizational culture

In addition to impacting individual performance, emotional intelligence plays a crucial role in shaping and maintaining organizational culture.

In companies where emotional intelligence is valued and encouraged, we see the creation of more cohesive, innovative and resilient work environments.

This is because employees feel more comfortable expressing their ideas, concerns and emotions, knowing that they will be heard and understood without judgment.

Companies that promote emotional intelligence tend to have a significant competitive advantage.

Creating a positive organizational culture, where the values of empathy, collaboration and effective communication are prevalent, results in more engaged and motivated teams.

Furthermore, such companies are more effective in attracting and retaining talent, as they offer a work environment that not only promotes emotional well-being, but also provides opportunities for personal growth and development.

A McKinsey survey highlights that companies with inclusive cultures that value emotional intelligence are 35% more likely to outperform the competition.

This is especially relevant in the current context, where diversity and inclusion are seen as essential components of a successful business strategy.

Developing emotional intelligence in the corporate environment

Developing emotional intelligence at work is a task that requires dedication, self-knowledge and constant practice.

First, it is essential that professionals gain a deep understanding of their own emotions and how they influence their behavior and decisions.

Self-awareness is the foundation of emotional intelligence, allowing individuals to identify their emotional triggers and learn to manage them effectively.

Another fundamental aspect is the empathy, which involves the ability to put yourself in someone else's shoes and understand their perspectives and emotions.

Empathy is a crucial skill in the workplace, as it facilitates communication and conflict resolution, contributing to the construction of healthy and collaborative interpersonal relationships.

Finally, managing emotions is a skill that can be developed through techniques such as meditation, mindfulness and regular reflection practice.

Learning to control emotional reactions, especially in high-pressure situations, is vital to maintaining effectiveness at work and avoiding unnecessary conflict.

As Daniel Goleman, psychologist and author who popularized the concept of emotional intelligence, stated:

“What really matters for success, character, happiness, and lifelong achievement is a defined set of social skills—your emotional intelligence—not just the cognitive skills that are measured by conventional IQ tests.”

This quote encapsulates the essence of emotional intelligence in the workplace, highlighting its importance not only for professional success but also for overall well-being and personal fulfillment.

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The relevance of emotional intelligence in the future of work

With digital transformations and the increasing automation of tasks, emotional skills and social skills are becoming increasingly valued in the job market.

As machines take over repetitive and technical tasks, humans will increasingly be called upon to perform in areas that require creativity, empathy and complex problem-solving.

THE emotional intelligence at work, therefore, it is not only a relevant skill for the present, but also for the future.

Professionals who invest in developing this skill will be better prepared to face the challenges that the job market will bring in the coming decades, remaining competitive in a constantly evolving environment.

Furthermore, companies that encourage and develop emotional intelligence in their employees will be better positioned to lead in their sectors, creating healthier, more innovative and productive work environments.

In a world where human capital is the main asset of organizations, emotional intelligence emerges as one of the most valuable skills for long-term success.

Conclusion

THE emotional intelligence at work is a fundamental competence for individual and organizational success.

It not only improves performance and job satisfaction, but also contributes to the creation of more positive and effective organizational cultures.

By investing in the development of emotional intelligence, both professionals and companies will be better prepared to face the challenges and seize the opportunities that the future of work holds.

Therefore, emotional intelligence at work should not be seen as an optional skill, but rather as an essential pillar for success in an increasingly competitive and dynamic market.

Nara Sampaio August 27, 2024